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Booking & Cancellation Policy

Date of last update: 24 February 2022

Our booking and cancellation terms and conditions are below, if you have any questions about these terms please contact us. These terms and conditions apply for bookings made directly through the salon and online through our website


Making a booking directly through our website


Please note that we only accept bookings made through our booking process on the website ( or directly in our studio. 


We will require your full name and a contact number to secure your booking. In both cases you will be sent a booking confirmation via email. Please notify us of any changes to your contact details.


We recommend you book ahead, our senior therapist get booked up far in advance and we can get busy in peak periods. A good guide is 3-4 weeks ahead for specific therapists and 8-10 weeks ahead for Christmas. Wedding bookings book 6 - 9 months ahead. 


We send complimentary appointment reminders by email.


We reserve the right to refuse bookings or treatment.


Whereby we are not able to honour a booking due to unforeseen circumstances you will be notified at the earliest convenience on the contact information you have provided us with. We’ll do our best to re-arrange your appointment, date or time. 




We know things crop up and we understand busy lives can mean changes to your schedule, find all the info you need for cancelling your appointment below


If you are unable to attend your appointment please notify us as soon as you can (more than 24 hours would be great), this helps us re-allocate your slot. We will do our best to re-schedule you in at our next availablity.


Cancellations or ammendments including cancelling part of a treatment with less than 24 hours notice or unattended appointments are being charged as followed:


  • Less than 24 hours’ notice will result in a charge equal to 50% of the reserved service amount.
  • ‘No shows’ will be charged 100% of the reserved service amount. 
  • For appointments made within the 24 hour period, if you cannot make your appointment, please cancel within 4 hours of your appointment time. Failure to do so will result in a charge equal to 50% of the reserved service amount.


The cancellation policy gives us the time to inform our standby guests of any availability and keeps our team members’ schedules filled. Our aim is to provide you with an excellent level of service and our policies help us to achieve this.  

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